"I write to express my greatest appreciation for the outstanding job you have done in compiling and helping me execute my asset protection and trusts.
WITH THOUSANDS OF CUSTOMERS,
YOUR SATISFACTION IS
100% GUARANTEED
The www.MyUltraTrust.com website is operated by Vertex Management Group LLC (“Vertex”) with both entities being referred to in these terms of use as “we” or “us”.
These terms of use contain important rights and obligations pertaining to the use of websites operated by Vertex Management Group LLC, waivers of legal rights and legal duties by Vertex and you as a visitor (“visitor”), and other information that should be carefully read and understood website visitors. Do not use the MyUltraTrust website at www.MyUltraTrust.com before reading and acknowledging your acceptance of the terms of use that appear below.
Use of the www.MyUltraTrust.com website (“site” or “MyUltraTrust”) is conditioned upon your acceptance of the terms, conditions and notices contained in the terms of use (“terms”) as presented and without modification. By using the site, you (the “visitor”) are agreeing to be bound by these terms. If you do not agree with these terms, immediately stop using the site and do not continue to use the site or any of the services provided through it or any of its applications.
Be aware that these terms of use might, from time to time, be modified by us. You agree that by using the site, you waive notice of changes, revisions or modifications to these terms. Questions about these terms of use should be directed to us using the contact information provided at the end of these terms of use.
Users of the site acknowledge that they are of legal age to enter into a binding contract and are at least 18 years of age at the time of use of the site.
Disputes under these terms must be resolved by arbitration on an individual rather than a group action basis. These terms limit your rights and remedies in the event of a dispute and act as a waiver of your right to a trial by jury.
1. Services Offered
MyUltraTrust and Vertex Management Group LLC offer users of the site information, advice, services and documents that are our property. This includes documents, logos, graphics, images, sound recordings and other materials featured on the website. None of the materials mentioned may be reproduced, copied, published, uploaded, displayed or otherwise distributed or disseminated without the express written permission of Vertex Management Group LLC and MyUltraTrust. Any rights not expressly granted by us are reserved by Vertex Management Group LLC.
The site engages in e-commerce allowing visitors to create an irrevocable trust and related documents. MyUltraTrust provides automated software that allows users to personalize and prepare financial documents without downloading or licensing its software. The MyUltraTrust software is hosted as a backend service for site visitors to use in creating an irrevocable trust and related documents. Documents created by visitors are reviewed for spelling, grammar, completeness and consistency as to names and addresses. MyUltraTrust does not review documents or offer advice or opinions regarding the financial or legal sufficiency or soundness of the documents, nor do we offer advice or opinions about your rights, obligations, remedies or strategies concerning the documents or how they apply to the particular needs or personal circumstances of the visitor. MyUltraTrust does not offer, nor should it be deemed to imply the offer of, legal services or financial services such as would be provided by lawyers, accountants or financial planners. If you seek legal advice, please contact an attorney.
2. Warranty Disclaimer
The site and the information contained on it are provided by Vertex and MyUltraTrust on an “as is” basis. Although Vertex strives to maintain the site and the information contained in it in as current and accurate a manner as possible, Vertex makes no representation or warranty, either express or implied, regarding the contents of the site, the documents generated using it or the availability of the site. Vertex shall not be liable for any interruption in service or use of the site. Vertex further disclaims all warranties as to the documents or information contained on the site including the implied warranty of merchantability and fitness for a particular purpose or use.
Downloading materials from the site is done at your own risk and at your own discretion. Vertex, officers, employees, and affiliates shall not be responsible for damage caused to computers or computer equipment, network systems, data storage equipment or other electronic devices, including loss of data that might result from such downloads.
This exclusion shall not apply in those jurisdictions in which such exclusion or disclaimer of implied warranties would violate applicable law.
3. Third Party Services
Vertex might offer services on the site through which visitors might obtain referral to professional legal or financial services. Contracting for such services is strictly within the control of visitors to the site, and it is not intended as, nor shall it be deemed to create, a professional legal or financial business relationship between visitors and Vertex.
4. Privacy Considerations
Visitors to the site are in control of all personal information required to creating documents or taking advantage of services while on the site. The Privacy Policy of MyUltraTrust and Vertex is incorporated by reference into these Terms of Use.
Visitors to the site are asked to open an account in order to gain access to the information, documents and services it offers. Visitors will be asked for accurate and complete information, including personal information, as part of the registration process for opening a new account. Site visitors will also be asked to set up a unique username and password. Maintaining the confidentiality of user names and passwords are the responsibility of site visitors. Use of another person’s account is strictly prohibited. Site visitors must notify Vertex immediately of the unauthorized use of their accounts, usernames or passwords by contacting our customer service number listed elsewhere in this document. Vertex shall not be liable for losses or damages incurred by visitors whose accounts, usernames or passwords are used by someone else. You might be held liable for losses incurred by Vertex due to the use of your account or password by someone other than you.
Visitors who register and open accounts at the site agree that Vertex may use the information provided in the registration form or in document preparation questionnaires to enable the use of the services provided at the site. For this purpose, the visitor grants Vertex an unrestricted, worldwide right to use, distributes, publish, reproduce and disseminate such information through a nonexclusive license that shall be royalty free. The license given by the visitor to Vertex may be revoked by you by removal of your personal information from the site.
Visitors to the site agree that use of the site or emails sent to Vertex or MyUltraTrust are electronic communications. Visitors using the site consent to receive emails and other electronic communications from Vertex or MyUltraTrust. Visitors also agree that agreements, notices, disclosures and other communications sent by us electronically shall meet and satisfy all legal requirements that such communications be in writing.
Comments, feedback and other information or material that visitors submit to through the MyUltraTrust site that is not required for your use of the services offered by the site shall be treated by Vertex as non-confidential. Such non-confidential information or material may be treated as the property of Vertex to be used, disseminated, distributed and published as Vertex may deem appropriate in its sole and exclusive judgment and discretion. Visitors are urged not to submit confidential or proprietary information to Vertex through the site except as may be necessary for visitors to use of the site or to generate documents offered on the site.
5. Copyrights and Trademarks
All site content including, but not limited to, site design and arrangement, documents, logos, photos, software, music, audio content, podcasts, videos, products, text, graphics, interfaces and features is the sole and exclusive property of Vertex who reserves all rights in such content and intellectual property. Content acquired by site visitors through purchases from the site may not be re-sold, uploaded or distributed for any purpose or reason. Doing so shall be a breach of the copyright or trademark and shall be a theft of intellectual property. It is the intent of Vertex to pursue its rights in such property to the fullest extent of the law. Visitors to the site acknowledge that they acquire no ownership or use rights by visiting or using the site or its services.
Any use of the materials from or the content of the site without the prior written permission of Vertex is strictly prohibited and may subject the offender to criminal prosecution or civil suit. Unauthorized use of materials from the site include, but are not limited to, reproduction, modification, distribution, exploitation, re-publication, mirroring, framing, replicating, compiling, posting , data extraction, data mining or commercial exploitation. The use of robots, spiders or other devices or processes to copy, reproduce or index the materials or content of the site or its structure shall be strictly prohibited without the prior written consent and permission of Vertex.
Vertex has in place procedures to respond to allegations of copyright infringement on the site or in the services or documents offered to visitors. Vertex policy is to immediately suspend or terminate any site user who has infringed upon the intellectual property rights of Vertex or of a third party. Vertex policy is to act quickly and expeditiously upon receipt of notice of a claimed copyright infringement to remove or disable access to the contents alleged to be infringing. Anyone with information, evidence, knowledge or a good faith belief that their rights or the rights of a third party have been violated, Vertex will delete, edit or disable the affected material if provided with written information pursuant to 17 U.S.C. 51(c)(3) including the following:
If a counter-notice is received by the copyright agent, Vertex may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at the sole discretion of Vertex.
6. Your Account
You are responsible for the confidentiality of your account including, but not limited to, the user name and password. You are responsible for restricting access to your computer and agree to be liable for all activities that occur under your account. You may not assign or transfer your account. You agree that Vertex is not responsible for unauthorized use or access of your account through theft or misappropriation of account passwords or other information. Vertex maintains the right to refuse service or cancel service, terminate accounts, remove content or edit content in its sole discretion. Visitors to MyUltraTrust agree use the site and its services in a lawful manner that does not violate the intellectual property or other rights of others.
Use of the site is governed by applicable laws pertaining to copyrights, trademarks and intellectual property rights. The unauthorized use, download, upload, display, transmission or distribution of content or information in violation of a third party’s intellectual property or proprietary rights are prohibited. Violators shall be responsible for such violations.
Vertex reserves the right, in its sole discretion, to terminate a visitor’s access to the site in whole or in part without notice. Use of this site is not authorized in any jurisdiction that does not recognize and give effect to all provisions contained in these Terms.
The parties to these terms of use agree that no joint venture, partnership, employment or agency relationship exist between them, nor shall any be created by use or the site. Vertex agrees to perform its obligations under these Terms subject to existing laws and legal processes, and nothing contained in them shall be deemed a derogation of the right of Vertex to comply with governmental, regulatory, judicial and law enforcement requests or demands relating to a visitor’s use of the site or the information and documents generated through it including personal information about the visitor or the visitor’s use of the site.
7. Limitation of Liability
Vertex shall not be liable for damages of any kind including special, indirect, consequential or incidental damages including damages for lost profits or lost revenues arising out of or related to the site or the information, services or documents offered in it. Vertex shall not be liable for pain and suffering or emotional distress. This limitation of liability shall apply in any action grounded in contract, negligence or in tort whether in equity or at law even if Vertex has been advised of the possibility of such damages. These limitations of liability shall not apply in those jurisdictions in which such limitations violate local laws.
Vertex is not responsible for site content or services provided by third-party affiliates, contributors, guest posts or other content providers who contribute to the site. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, A USER’S SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
VERTEX MAKES NO REPRESENTATION ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND.
8. Indemnification
Site visitors agree to indemnify and hold Vertex harmless from claims or demands made by third parties due to or arising from the use of the site by a visitor, the violation of these terms of use, or any violation of law by a visitor or user of the site gaining access through the visitor’s account or computer.
9. Use of Website Materials
Vertex grants visitors permission to download, view, copy and print the site materials on any single, stand-alone computer solely for personal, informational, non-commercial use provided that copyright and trademark notices appearing on any materials shall not be altered or removed, materials are not used on any other website or in a networked computer environment and materials are not modified in any way, except for authorized editing of downloadable forms for personal use. This permission terminates automatically without notice if you breach any of the terms or conditions of these Terms of Use. On any such termination, you agree to immediately destroy any downloaded or printed materials. Any unauthorized use of any materials contained on the site constitutes a violation of copyright laws, trademark laws, laws of privacy and communications laws and regulations.
Vertex grants visitors a limited, personal, non-exclusive, non-transferable license to use our materials for personal use or, if the visitor is an accountant, attorney or financial professional, for use on behalf of a client. Except as otherwise provided, visitors acknowledge and agree that they have no right to modify, edit, copy, reproduce, create derivative works, alter, enhance or in any way the materials from the site in any manner, except for modifications in connection with the visitor’s own use.
10. Resale of Content and Documents Prohibited.
By ordering or downloading documents, visitors agree that purchases or downloads may only be used by personal or business use or used by you in connection with your client and may not be sold or redistributed without the express written consent of Vertex.
11. International Use
Vertex operates and administers the site from its offices located in the United States. Visitors accessing the site from locations outside of the U.S. are responsible for compliance with local laws in their country. Users of the site agree not to use it or the documents and content in any manner that is prohibited by the laws, customs or regulations of any country.
12. Financial Advice Disclaimer
Visitors understand that the site contains information about asset protection and estate planning strategies and philosophies, but this information and content does not constitute advice related to a site visitor’s business or personal financial circumstances, nor is it intended as a recommendation or advice to be followed by a site visitor. None of the content or documents on the site is intended to be suitable for any specific situation or person. Visitors understand that opinions regarding trusts or other strategies may involve risks and may not be suitable for every person or every situation. Visitors to the site are urged to consult with an attorney, financial planner, accountant or other licensed and qualified professional before undertaking any of the strategies or using any of the documents available on the site.
VERTEX ACCEPTS NO LIABILITY OR RESPONSIBILITY FOR ANY LOSSES OR DAMAGES ARISING FROM THE USE OF THE MATERIALS, CONTENT OR DOCUMENTS AVAILABLE ON THE SITE OR AS A RESULT OF THEIR APPLICATION TO THE PARTICULAR CIRCUMSTANCES OF THE INDIVIDUAL VISITOR. DOCUMENTS AND SITE CONTENT ARE USED AT THE SOLE DISCRETION OF SITE VISITORS WHO ACKNOWLEDGE DOING SO AT THEIR OWN RISK.
13. Conduct of Visitors to the Site
Visitors understand that use of the site is granted at the express permission and consent of Vertex and can be withdrawn at any time without notice. Visitors acknowledge their understanding that interference with another person’s use of the site will not be tolerated and will result in the offending user’s loss of site access. Visitors are prohibited engaging hacking, using viruses or Trojans, changing the site content or structure, interfering with site security and collecting data from other visitors to the site. The use of cookies, phishing, or other methods to obtain personal or confidential information from site visitors is strictly prohibited. Visitors agree to comply with all laws and regulations pertaining to use of the site and its documents and content.
14. Interruption of Service
Vertex shall not be responsible for damages caused by an interruption of site service whether such information is with or without notice to registered or new visitors. Vertex does not guarantee uninterrupted or continuous site service.
15. Jurisdiction
Vertex operates the site from offices located in Massachusetts. Vertex is subject to the laws of the state of Massachusetts and visitors to the site agree that the Terms of Use shall be governed by Massachusetts laws. Access to the site is given with the understanding that visitors agree that doing so is an acknowledgement of the application of Massachusetts law.
All parties to these Terms of Use agree that jurisdiction for any disputes shall be in the state of Massachusetts./p>
16. Dispute Resolution Procedures – Binding Arbitration
Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our Customer Care Center at (855) 219-8800.
In the unlikely event that the Vertex Management Group LLC Customer Care Department is unable to resolve your complaint to your satisfaction (or if Vertex Management Group LLC has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration rather than in a court of general jurisdiction.
Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than a court does, and is subject to very limited review by courts. By using this website and its services, you agree that any arbitration will take place on an individual basis and that class arbitration and class actions are not permitted and are specifically waived.
17. Arbitration Agreement:
A. Vertex and site visitors agree to arbitrate all disputes and claims that might arise between them before a single arbitrator. The types of disputes and claims subject to arbitration are to be broadly interpreted and include, without limitation, the following:
For the purposes of this Arbitration Agreement, references to Vertex include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against Vertex on behalf of site users. Visitors agree that, by entering into these Terms, you and Vertex are each waiving the right to a trial by jury or to participate in a class action. These Terms evidence a transaction or website use in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this clause. This arbitration agreement will survive termination of these Terms.
B. In consideration of the timely and cost effective resolution of controversies between the parties, all such controversies regarding these Terms or the rights of the parties in it shall be submitted to binding arbitration with Case Closed Babick Dispute Resolution Services. The parties agree to waive their rights to a jury trial, punitive damages, or tort damages, as a result of these Terms or enforcement of the arbitrator’s award.
C. The parties agree that venue in any dispute lies in Middlesex County, Massachusetts, and the parties waive their rights to a jury trial for any claims or counterclaims. This arbitration clause shall survive the termination or the breach of Terms. If any provision of the arbitration agreement is held invalid, the invalidity shall not affect other provisions of this arbitration agreement.
D. A party intending to seek arbitration must first send, by USPS certified mail, a written Notice of Dispute ("Notice") to the other party. A Notice to Vertex shall be addressed to the following Notice Address:
Newton, Massachusetts 02466
E. The claim notice must describe the nature and basis of the claim or dispute and set forth the specific relief sought ("Demand"). If Vertex and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Vertex may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by either party shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Vertex is entitled.
F. The arbitrator shall not have the power to commit errors of law or legal reasoning, and the parties agree that any injunctive award may be vacated or corrected on appeal by either party to a court of competent jurisdiction. Each party will bear its own costs and fees on any such appeal. The arbitrator shall not award relief in excess of what these Terms provide or award punitive damages or any other damages not measured by actual damages. Further, unless both you and Vertex agree otherwise in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration clause shall be null and void.
G. All aspects of the arbitration proceeding, and any ruling, decision or award by the arbitrator, will be strictly confidential, other than as part of an appeal to a court of competent jurisdiction.
H. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of these terms including, but not limited to, any claim that all or any part of these terms of use are void or voidable. If this specific provision is found to be unenforceable, it is severable from the rest of the arbitration clause and shall not affect enforceability.
18. Mutual Cooperation and Withdrawal
In order for Vertex to properly assist you, you have an affirmative obligation to assist and cooperate with VERTEX during this engagement. You will be required to furnish certain information and/or documents, and you may be expected to provide documentation promptly and without delay as requested by us. You must make yourself available to discuss issues as they arise throughout this process.
Lack of communication or non-cooperation will be grounds for our withdrawal from providing services. This may include, but is not limited to, a withdrawal as a result of your failure to honor the terms of this agreement, your failure to pay amounts billed in a timely manner, your failure to cooperate or follow our advice on material matter, or any fact or circumstance that would, in our view, impair an effective relationship or would render our assistance unlawful or unethical.
If we elect to withdraw for any of the above stated reasons, VERTEX shall be entitled to payment for all services rendered and disbursements and other charges made or incurred on your behalf prior to the date of withdrawal. If you elect to withdraw without a completed engagement, VERTEX has the right to charge you on a prorated basis for the time and resources expended in providing services to you or on behalf of your project.
19. Minors and Children
Vertex complies with the Children’s Online Privacy protection Act by not collecting any personal identification information from anyone under 18 years of age. Vertex services are only offered and directed toward those individuals who are 18 years of age or older.
Use of this site, including the information and services available on it, is limited to individuals who are at least 18 years of age. Use of the site by children or minors under the age of 18 is strictly prohibited. Use of the site is an acknowledgment and representation that the user is at least 18 years of age. Anyone using the site who is under 18 years of age is cautioned not to submit any personal information to Vertex through the site or in any other manner.
20. Testimonials and Endorsements
From time to time, the site might contain media hosts or spokesmen endorsing the site, Vertex, MyUltraTrust and www.MyUltraTrust.com and products, services or content offered by them. Such media hosts and spokesmen may appear as both paid and unpaid participants in advertising or promotional campaigns conducted by Vertex or agencies working on behalf of Vertex.
21. Third Party Payment Services
Vertex offers documents for purchase at its website. Vertex does not control the practices or policies of third party payment services such as credit cards, debit cards and other forms of electronic payment. Privacy policies and business practices of these third party payment services should be reviewed by you prior to using them to make purchases at the Vertex site.
When purchasing products or services from Vertex, visitors represent and agree that any credit information supplied by them shall be true, accurate and complete; that charges incurred by them will be honored by their credit card company, bank or financial institution; and they will pay the charges incurred at the posted prices, including any applicable taxes.
Visitors are responsible for reimbursing Vertex for the cost of any check that is returned unpaid by the visitor’s bank and for any charges incurred by Vertex due to credit or debit card transactions that are not honored by the visitor’s bank or financial institution. Visitors also agree to reimburse Vertex for the cost of collecting any and all debts incurred by the visitor including interest.
22. Right to Contact You
Your use of the Site and submission of your telephone number to Vertex shall be deemed an inquiry by you to Vertex. You agree that Vertex may use such telephone number to contact you about the products, services or other matters regarding the site notwithstanding the fact that such telephone number might appear on the do not call lists operated and maintained under authority of any state or federal law or regulation.
23. Rights of Ownership
All logos, images, text, page headers, graphics and icons used on the site are service marks, trademarks or trade dress of Vertex. Permission to use the site does not grant the user or visitor any rights in the content other than as might be expressly contained in these terms of use. All other trademarks, product names, company names and company logos used on the site are the property of their respective owners.
24. Refusing Service
Vertex, as the owner of the site, reserves the right to refuse site access or use to anyone at its sole discretion without prior notice or explanation. This reservation of rights by Vertex includes the right to terminate or to cancel the account of a registered visitor to the site solely within its judgment and discretion.
25. Severability
If any of these terms of use are determined by any court, regulatory agency or other competent authority to be unlawful or unenforceable, the other provisions will continue in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, then the unlawful or unenforceable part will be deleted, and the rest of the provision will continue in effect.
26. Entire agreement
These terms of use contain the entire agreement between Vertex and the site visitor in relation to your use of this website. These terms supersede all previous agreements in respect of the use of the site.
27. Acknowledgment and Acceptance of Terms of Use
Using or accessing websites owned by Vertex represent an acknowledgment that you have read these terms of use, that you understand the rights and obligations of each of the respective parties mentioned in the terms of use, and that you acknowledge your agreement and willingness to be bound by each and every of the provisions contained in them. Vertex reserves the right to modify, amend and alter the terms of use at any time without prior notice of any kind.
28. Contact Information
Vertex Management Group LLC welcomes your questions, comments and concerns regarding these Terms of Use or any of the websites, products or services it offers. You may contact Vertex by using any of the following methods effective as of October 1, 2013:/p>
Newton, Massachusetts 02466
help@myultratrust.com
(855) 219-8800
modified: Feb 21, 2014
MyUltraTrust.com and its parent company, Vertex Management Group LLC (referred to in this statement as “us,” “we” or “Vertex”), are committed to protecting the privacy of you, the visitors to and users of (referred to as “you” or “Visitors”) the website www.MyUltraTrust.com (referred to as the “Site”). This privacy statement reflects our most current privacy practices concerning the data and information we collect from you and your computer’s interaction with the Site. Use of the Site shall be an acknowledgment by that you read, understand and fully consent to the practices described in this privacy policy.
1. Personally Identifying Information
Personally Identifying Information referred to in this privacy policy means any information that could reasonably be used to identify you. This might include your name, address, e-mail address, Social Security number, birth date, bank account information, credit card information or any combination of information that could be used to identify you.
2. Use of Personal Information
Visitors to the Site are offered highly personalized products, services and informational content that require them to provide personal information. We agree not to use the personal contact information you give us for reasons other than contacting you regarding the Site and the information it contains. Your personal information will not be sold or given to third parties without your consent. The personal information you give us will be kept in strict confidence, and it will not be misused or mishandled.
We agree never to use or share the personal identification information gathered from you other than as described in this privacy policy. Before we use any of your personal identification information that you have given us, we will give you an opportunity to prevent us from doing so by opting out.
We may use your personal identification information that you have provided to us to fulfill orders for services or products that you place using the Site. We may also use such information to protect ourselves from liability, to respond to legal process, to comply with the law, to investigate allegations of fraud, or to investigate and respond to suspected violations of the Site Terms of Use or other policies.
3. Use of Emails
Registered users of the Site might be asked for personal information such as email addresses, full name or other contact information at the time of registration. We may use this information to prepare an email list that will not be sold or given to third parties. Registered users of the Site will be given the option on registration of receiving newsletters, informational material or promotional material periodically from us.
4. Responding to Emailed Inquiries
We will use the return email address to answer or respond to inquiries sent to us from Visitors. We will not use the return email address for any purpose other than as stated in this privacy policy, nor will we share or sell it to a third party. Email addresses used in inquiries will not be added to our email list unless we are specifically requested by the Visitor in writing to do so.
5. Frequency of Newsletters via Email
We endeavor to send MyUltraTrust newsletters to registered Visitors according to a predetermined sequence linked to a Visitor’s confirmation at the Site to opt in to receive them. The following is the sequence we try to maintain:
Periodically, you may receive an additional newsletter from us containing updates, news or information that we believe might be important to you and your family.
6. Reporting Spam or Other Email Abuses
If you believe you are the victim of abusive, unwanted or malicious emails that have originated from our Site, please send us a copy of the email in question along with the message header. We will endeavor to investigate your concerns and, if the problem arose within out Site, we will attempt to resolve the issue.
7. Information We Obtain from Customer Surveys
Periodically, we might ask you to participate in a customer survey. Participation is voluntary, but we encourage you to participate as they help us to improve the products and services we offer to our clients. Personal information we obtain through these surveys is confidential.
Information we obtain from the surveys that is not in the category of personal identifying information will be used by us in the development of services, products and delivery system improvements. Such non-identifying personal information might be shared by third parties providers.
8. Use of Cookies at Our Site
We use cookies in the collection, storage and tracking of information for statistical purposes. Information might be gathered about Site use to assist us in improving content or use of the Site. We may also use cookies to collect statistical, but not personal identifying information, about Visitors. The information we gather assists us in making improvements to the Site by telling us which content is the most popular and which products and services are of the most interest to Visitors.
Because our Site asks Visitors to register in order to gain access, we ask Visitors to create passwords for access purposes. Through the use of cookies, we are able to authenticate, recognize and store user information to facilitate Visitor navigation through the Site and customize content based upon the specific interest of a particular Visitor. Browser settings permit Visitors to disable cookies, but doing so might compromise some of the information or services available to you.
Our Site might use GIF files to assist us in managing advertising and marketing. If GIF files are provided to us by a third party and installed on the Site, they might permit the third party provider to recognize cookies that could be on a Visitor’s computer. We will not authorize third party providers to have access to the personal identifying information of Visitors through GIF files on our Site. GIF files permit us to evaluate the effectiveness of online marketing and the advertisements that might appear on the Site without compromising any personal identifying information of our Visitors.
9. Why Do We Use Cookies and GIFs?
Cookies, log files, GIFs and location information allow the site to offer visitors a better experience by recalling information entered on a previous visit to avoid having to reenter the information on each subsequent visit. They also allow us to offer personalized content and services and assist users in the efficient accessing of site information.
10. Use of Third Parties to Operate the Site
Trusted third parties might, from time to time, be used by us in the operations of the Site or to assist us in providing the services and products offered to Site Visitors. Some of these trusted third parties might, in the course of their work for us, have limited access to Visitor-provided information. Third party providers must agree to keep such information confidential and not use it for any purpose other than assisting us in our operation of the Site.
11. Confidentiality Related to Payments or Downloads
Our Site offers Visitors the opportunity to purchase products or services and to download purchased documents for their personal use. Third-party payment services used by Visitors for Site purchases are not within our direct control or supervision. We do not review or control policies or practices of such third-party payment services, so we cannot accept responsibility or liability for the privacy practices or policies of payment services used by Visitors. Visitors are encouraged to review the privacy policies and practices and the terms of use of payment services before giving them any personal identifying information to complete a transaction in connection with our Site.
12. Site Administration and Analysis
In order to provide the best Site experience possible for our Visitors, we may collect user data from web server logs. These and other tracking technologies permit us to compile site traffic and Visitor interaction data in order to improve existing Site features and to create new content, products and services in the future.
Web server logs allow us to track information based upon use of the Site. The information collected by us or trusted third parties we use to assist us does not track personal identifying information. Information we track through web server logs includes the internet protocol addresses of visitors, their internet connection speed, the type of browser used, the type of computer used, links clicked on within the Site, the country in which the accessing computer is located, the number of times a particular person visits the site, the language used to visit the site, the date and time of each visit, pages viewed on the site, destination after leaving the site, and the website or webpage from which a visitor linked to our site.
13. What We Do to Keep Your Information Safe
We use safeguards widely accepted as commercially reasonable to protect the information we collect on the Site from Visitors. Steps we take, such as asking you to create a unique username and password, are meant to help us to verify the identity of those requesting access to the Site and to your individual account. Maintaining the secrecy of your account access information is your responsibility. One of the ways you can do this is by not giving your account access information to others to use. Sharing your access information is solely within your control, and we cannot ensure the security of any personal identification information that you disclose to others. Although we value the importance of the security of the information you give through our Site and use appropriate procedures to safeguard it, we cannot guarantee against someone illegally hacking into our Site and obtaining confidential information.
If we experience a breach of security at our Site that compromises personal identifying information we have stored about you, we will take such reasonable measures to investigate the breach and notify visitors to our site whose information might have been compromised. We will take all steps within our control to comply with state and federal laws and regulations that might be applicable in the event of a breach of security.
14. Compliance with Children’s Online Privacy Protection Act
Access to our Site is restricted to those individuals who are at least 18 years of age or older. We do not collect personal identification information from anyone visiting our site that is younger than 18 years of age. We comply fully with the requirements of the Children’s Online Privacy Protection Act. Our site does not knowingly solicit anyone under 18 years of age to use it or to submit personal identification information. If you believe that we might have acquired information about a person who is younger than 18 years of age, please contact us immediately by using the contact information contained elsewhere in this privacy statement.
15. What You Can Do to Protect Your Information
We have established protocols within the Site to allow you to control your account information, contact information and email preferences. We offer you opportunities to opt out of receiving promotional communications from us or to change the email address to which such communications will be sent.
Factual errors pertaining to personal identifying information that we collect online and offline can be corrected on the Site when you access your account, but it can also be corrected by telephone by calling us at (855) 219-8800 or faxing a request to us at (508) 429-3034. Please note, that to protect your privacy and security when requesting a correction in your personal identifying information, we will take steps to verify your identity prior to granting you access to your account or prior to facilitating corrections.
16. Change of Ownership or Operation
Vertex Management Group LLC is the operator of the Site. In the event of a sale, merger, acquisition, dissolution, reorganization or other alteration in the ownership of the Site operator, the names and email addresses, and other user information of registered site visitors might be transferred as part of the transaction in order to maintain continuity of our high level of service to our customers.
17. Terms of Use
Our terms of use govern the use, disclaimers and liability limitations associated with our Site. The terms of use should be accessed at our Site and reviewed along with this privacy policy.
18. Changes to Our Privacy Policy
We reserve the right to make changes or add updates to this privacy policy without prior notification. Changes or updates will be accompanied by a new date at the end of this privacy policy indicating that it is the most recent statement.
19. Contact Information
Any questions or concerns regarding our privacy policy or how we implement it can be directed to us at the following address, email address and telephone number:
Newton, Massachusetts 02466
help@myultratrust.com
(855) 219-8800
20. Version of Privacy Policy
This privacy policy represents the latest revision in use as of February 17, 2014.
The MyUltraTrust Satisfaction Guarantee
Customer satisfaction is the goal of the services and support provided by MyUltraTrust. Building upon the advice and guidance we received from expert lawyers, business leaders, and CPAs when our company was founded in 1983, we continue to improve our services by leveraging the input from our clients over the past 30+ years to offer you the most powerful trust agreement and outstanding services in the United States. Because our clients want a company that stands behind its products and services, MyUltraTrust guarantees customer satisfaction by resolving a client’s concerns or by offering a refund or credit toward future purchases.
What You Must Do
Clients who are not satisfied with documents or services furnished by MyUltraTrust should call us toll-free at (855) 219-8800 during normal business hours. As long as we receive your request within 30 days from the date of your purchase, we will act upon it within five (5) business days from the date we receive the return of the documents and materials with which you are dissatisfied.
Fees and Charges We Cannot Refund or Credit
Fees or other charges paid to government entities cannot be refunded or credited back to you. We also cannot refund or credit payments you made directly to third parties who might have had a role in the processing of your order. Third-party payments for which we cannot offer a refund or credit include payments you might have made to attorneys, accountants or others for professional services to review your documents.
What We Will Do
If we cannot resolve the issue to your satisfaction, we will give you credit for the price you paid for the item within five (5) business days of our receipt of the returned item. The purchase price of the returned product will be credited to your MyUltraTrust account and may be used to purchase other products or services. Please note that we cannot give you credit for fees paid to third parties, such as government entities, attorneys, accountants or others, who participated in the processing of your order.
Using Credit for Future Purchases
You may use the credit we give you on the returned or exchanged product within 30 days from the date of purchase of the original product. If you do not use the credit within that period of time, or if the cost of the new product or service is less than cost of the the original product, the amount of the credit will be refunded to you in the same manner as your original form of payment. Credit card purchases will be credited back to the card used to make the purchase, and payments made by check will refunded by a check from MyUltraTrust that will be mailed to the billing address we have on file for you.
What MyUltraTrust Cannot Do
MyUltraTrust stands behind its products, but we cannot guarantee specific results or outcomes, nor can we be responsible for delays in processing caused by third parties over whom we have no control. The MyUltraTrust guarantee of satisfaction does not apply to services or products provided by third parties.
We at MyUltraTrust understand that a client’s needs and wishes might change, or there might be changes to a client’s personal or financial circumstances. Because we have invested significant time and effort to making certain you are getting the best money can buy for a fraction of the cost, this MyUltraTrust guarantee only covers satisfaction issues caused by MyUltraTrust - not changes for which we cannot be held responsible for such as your situation or your state of mind.
Updated Feb 10, 2014
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© Vertex Management Group, LLC with Permission from Estate Street Partners, LLC. All rights reserved.
Disclaimer: Communications between you and MyUltraTrust.com are protected by our Privacy Policy but not by the attorney-client privilege or as work product. MyUltraTrust.com provides access to independent attorneys and self-help services at your specific direction. We are not a law firm or a substitute for an attorney or law firm. We cannot provide any kind of advice, explanation, opinion, or recommendation about possible legal rights, remedies, defenses, options, selection of forms or strategies. Your access to the website is subject to our Terms of Use. Vertex Management Group, LLC, Riverside Center, 275 Grove Street, Building 2, Suite 400, Newton, MA, 02466 is a registered and bonded legal document assistant.
Americans spend billions every year on estate planning and trusts in order to protect their wealth which they accumulated over their decades of hard work, stress, and ingenuity. With their life savings on the line, they want to hire the best attorney's, accountants, and estate planning experts to help them protect and grow it.
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Thank you from the Team at MyUltraTrust.com
Newton, MA, 02466
Questions?
Call (855) 219-8800
Riverside Center, 275 Grove Street
Building 2, Suite 400
Newton, MA, 02466
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Call (855) 219-8800
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